This document (together with all documents referred to herein) sets out the terms and conditions governing your use of this website and your purchase of products from this website ("the Terms"). Please read these Terms, our Cookie Policy and our Privacy Policy carefully before using this website. By using this website or placing an order through this website you agree to be bound by these Terms and our Privacy Policy, so if you do not agree to all of the Terms and the Privacy Policy, you should not use this website.
These Terms and Conditions may change from time to time. It is your responsibility to read them periodically, as those that are in force at the time of placing an order or, in the absence of such orders, those that are applicable at the time of using the website will be those that are applicable to you.
If you have any questions regarding the Terms and Conditions or the Data Protection Policy, please contact us at hola@recykers.com.
1. GENERAL INFORMATION
In compliance with article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the following data identifying the owner of the Website are set out:
Owner: S.A.B CALZADOS, S.L.U. (hereinafter, "SAB")
Registered office: Ctra. Catral a San Isidro km1, 03158-Catral (Alicante)
TAX IDENTIFICATION NUMBER: B53140695
E-mail: hola@recykers.com
2. PURPOSE OF THE WEBSITE
The purpose of the website is to provide the user with a platform to make known and, where appropriate, to contract our footwear and accessories products.
In this sense, the user will be able to find out about and, where appropriate, purchase or contract the products offered by S.A.B. CALZADOS, S.L.U.
From the moment the user uses and accesses this web site, he/she is attributed the condition of USER. Use of or access to this web site implies knowledge and full acceptance of these General Conditions and those which may be established at any time by S.A.B. CALZADOS, S.LU. Consequently, it shall be the responsibility of all visitors or users to carefully read the General Conditions of Use and Purchase in force on each of the occasions on which they access this website.
In the event that the user does not agree with any or all of the following terms, he/she should refrain from accessing the website and/or using the contents and/or services available.
In any case, by accessing the website, the user accepts the general terms and conditions of the contract.
3. PURCHASING PRODUCTS
3.1. How to buy Products
To order Products, you must follow the purchase procedure established on the Website, read and accept these Conditions of Use and select "Complete and Pay" (the "Order"). After this, S.A.B. CALZADOS, S.L.U. shall send an e-mail confirming that the Order has been accepted (the "Order Confirmation"). We will also inform you by e-mail that the product is being dispatched (the "Dispatch Confirmation").
3.2. Availability of Products
All Orders are subject to Product availability. In the event that, once the Dispatch Confirmation has been sent, S.A.B. CALZADOS, S.L.U. is unable to have the product ordered for any reason, it shall contact the User as soon as possible to inform him/her of this fact. In such a case, S.A.B. CALZADOS, S.L.U. may:
1. offer the User, without any increase in price, a product with similar characteristics and specifications to those initially requested, provided that these are in accordance with the User's needs; and/or
2. offer the User to cancel the Order requested by refunding the amount paid for the same, within a period of (14) working days.
3.3. Refusal to process an order
Although S.A.B. CALZADOS, S.L.U. will do its best to always process all Orders, there may be exceptional circumstances which oblige it to refuse to process an Order after having sent the Order Confirmation, for which reason S.A.B. CALZADOS, S.L.U. reserves the right to do so at any time, at its sole discretion.
S.A.B. CALZADOS, S.L.U. reserves the right to remove any Product from the Web Site at any time and to remove or modify any material or content thereof, and shall not be liable to the User or to any third party for the removal of any Product from the Web Site, regardless of whether or not said Product has been sold, or for removing or modifying any material or content of the Web Site.
3.4. Delivery of the Products
Without prejudice to the provisions of clause 3.2 above and unless extraordinary circumstances arise, once the Dispatch Confirmation has been sent, the Products shall be delivered to the address indicated by the User when placing the Order, within approximately one to seven (1-7) working days from when they leave the warehouse of S.A.B. CALZADOS, S.L.U.. S.A.B. CALZADOS, S.L.U. accepts no liability whatsoever when the delivery of the Product does not take place within the aforementioned period as a consequence of the data provided by the User being false, inaccurate or incomplete or when the delivery cannot take place due to fortuitous causes or causes beyond our control or that of the delivery company assigned for this purpose, such as the absence of the User or the retention of the Product at Customs.
3.5. Impossibility of Delivery
If it is impossible for us to deliver, we will try to find a safe place to leave the package. If we are unable to find a safe place, your product(s) will be returned to our warehouse. S.A.B. CALZADOS, S.L.U. will contact the User explaining where the package is and how to arrange for it to be sent again. If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day.
Please note that the storage and re-delivery of your product(s) may incur additional costs.
3.6. Passing of risk and ownership
The risks of the products shall be borne by you from the time of delivery.
You will acquire ownership of the goods when we receive full payment of all amounts due in respect of the goods, including delivery charges, or upon delivery in accordance with clause 3.4 above.
3.7. Price and Payment
The prices applicable to each Product shall be those published on the Website on the date on which the User places the Order. Although S.A.B. CALZADOS, S.L.U. tries to ensure that all prices appearing on the Web Site are correct, errors may occur. In this case S.A.B. CALZADOS, S.L.U. shall inform the User as soon as possible of the error and shall give him/her the option of reconfirming the Order at the correct price or cancelling it. If S.A.B. CALZADOS, S.L.U. is unable to contact the User, the Order shall be considered cancelled and the User shall be reimbursed in full the amounts paid.
S.A.B. CALZADOS, S.L.U. shall not be obliged to supply the User with any Product at the incorrect lower price (even if the Dispatch Confirmation has been sent) if the error in the price is obvious and unequivocal and could reasonably have been recognised by the User as an incorrect price.
Prices may change at any time. However, possible changes shall not affect Orders in respect of which S.A.B. CALZADOS, S.L.U. has already sent the Order Confirmation.
The User may make payment by Visa, Visa Electron, Mastercard credit or debit cards. To minimise the risk of unauthorised access, our website has an ssl certificate (HTTPS) so that the credit card details entered on recykers.es are transferred securely and encrypted. Whether payment is made by credit or debit card, the charge will be made when S.A.B. CALZADOS, S.L.U. sends the Order Confirmation to the User.
The prices indicated for each product include Value Added Tax (VAT) or other taxes which may be applicable. These prices, unless expressly stated otherwise, do not include the costs of shipping, handling, packaging, insurance or any other additional services and annexes to the product or service purchased.
The prices applicable to each product are those published on the website and are expressed in EURO currency. The User assumes that the economic valuation of some of the products may vary in real time.
Before making your purchase you will be able to check online all the details of the quotation: items, quantities, price, availability, transport costs, charges, discounts, taxes and the total amount of the purchase. Prices may change daily until the order is placed.
All payments made to S.A.B. CALZADOS, S.L.U. entail the issue of an invoice in the name of the registered User or of the company name which he/she has informed at the time of placing the order. This invoice will be sent together with the product purchased to the e-mail address provided by the User.
For any information about the order, the User may contact via e-mail to the address hola@recykers.com.
3.8. Shipping costs
The prices do not include shipping or communication costs, nor do they include installation or complementary services, unless otherwise expressly agreed in writing.
The shipping costs will be calculated at the time of saving the basket or quotation, as they are calculated according to the weight of the products and the delivery address.
The maximum shipping rate applied is as follows:
These shipping costs DO NOT include CUSTOMS CHARGES in case of INSPECTION, as well as TAXES applicable in each country.
Shipping costs (VAT INCLUDED).
SPAIN - HOME DELIVERY
Payment by credit card, Paypal or bank transfer.
SPAIN - HOME DELIVERY
Payment by credit card, Paypal or bank transfer.
- Peninsula: FREE
- Balearic Islands: 4,50€.
- Canary Islands, Ceuta and Melilla: 16,90€.
Cash on delivery
- Mainland Spain: 4,00€.
- Canary Islands, Ceuta, Melilla and Balearic Islands: Not Available
SPAIN - DELIVERY AT POST OFFICE
Payment by Credit Card, Paypal or Bank Transfer
- Peninsula: FREE
- Canary Islands, Ceuta, Melilla and Balearic Islands: Not available
Cash on delivery
- Peninsula: Not available
- Canary Islands, Ceuta, Melilla and Balearic Islands: Not Available
EUROPE - HOME DELIVERY
Payment by Credit Card, Paypal or Bank Transfer
- Portugal: 8,5 €.
- Rest of Europe: 22 € 22
- Africa: 40 € 40
- Asia: 40 € 40
- Central America: 40 € 40
- North America: €40
- South America: €40
- Oceania: €40
*If you do not find your destination country in the drop-down menu, please contact us at hola@recykers.com so that we can help you.
Cash on Delivery
Not available
4. RETURNS POLICY
4.1. Legal right of withdrawal or refund
You have up to 15 calendar days after receipt of your order to process your return or withdrawal.
To exercise the right of return or withdrawal, you must notify S.A.B. CALZADOS, S.L.U., at the address, Ctra. Catral a San Isidro km1, 03158-Catral (Alicante), or by writing to the e-mail address hola@recykers.com, of your decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by post or e-mail).
In order to meet the withdrawal deadline, it is sufficient that the communication concerning your exercise of this right is sent before the expiry of the corresponding period of 15 calendar days from its delivery.
A) Exchanges
In the event that you consider that at the time of delivery the Product does not conform to that stipulated in the contract, you should contact S.A.B. CALZADOS, S.L.U. by e-mail to the address hola@recykers.com providing the details of the Product and your order, specifying the reason for the change.
SAB shall bear the cost of return and reshipment of the goods, with the option of home collection or delivery to the nearest post office, provided it is in mainland Spain. For the rest of the available locations, the buyer will have to pay the shipping costs.
We recommend measuring your foot before making a purchase to ensure the correct choice of size. If you have any questions about which size to choose or how to measure your foot, please contact us at hola@recykers.com.
SAB reserves the right to approve or withdraw the exchange or replacement upon receipt of the goods.
Upon receipt of the goods in our warehouse, we will proceed to assess the condition of the product. Once this has been done, you will be informed by email whether or not you are entitled to exchange or replacement for another article of the same or similar characteristics and the goods will be sent to the same address where the original order was placed.
The number of exchanges for which SAB will bear the cost of return and reshipment is 1, with the customer having to bear the transport costs in the event that he/she wishes to make more exchanges.
The Product must be returned in the same condition in which it was received. SAB will not refund any amount if the Product has suffered any damage, so the User must be careful with the Product while it is in their possession.
If you have any questions, please contact us at hola@recykers.com.
B) Returns
In the event that the customer wants to process a refund, the refund will be made within 1 to 15 working days after we receive your return in our warehouses and verify the condition of the returned items. Remember that the refund will be made using the same payment method used for the purchase or, if you prefer, by means of a voucher with no expiry date.
Unless you return the goods personally to our warehouse, you will have to bear the direct cost of returning the goods, and you can use the courier service that suits you best or arrange it with us through our transport agency. We recommend that you contract a shipping service with tracking of the package, as we are not responsible for any item that does not arrive at our offices.
If you arrange the shipment with SAB, we will take care of the whole process. The cost of handling the postage for the return is €6.50.
This amount will be deducted from the price of the returned product, once it has arrived at our warehouse and checked.
SAB reserves the right to approve or cancel the exchange or replacement once the goods have been received and checked.
In case of accepting the return once the goods have been received, only the amount of the product will be refunded, not the shipping costs.
C) Defective products
In the event that you consider that at the time of delivery the Product does not conform to that stipulated in the contract due to a manufacturing defect in the product, you should contact S.A.B. CALZADOS, S.L.U. via our e-mail address hola@recykers.com providing details of the Product and your order.
Upon receipt of the goods in our warehouse, we will proceed to assess the condition of the product. Once the product has been assessed, you will be informed by e-mail whether you are entitled to a replacement for another article of the same or similar characteristics, a refund, or a voucher for the amount of the product with no expiry date.
SAB reserves the right to approve or withdraw the exchange or replacement once the goods have been received.
The Product must be returned in the same condition in which it was received. S.A.B. CALZADOS, S.L.U. will not reimburse any amount if the Product has suffered any damage, so the User must be careful with the Product while it is in their possession.
In the event that a customer requests a withdrawal due to a manufacturing defect and upon receipt of the goods there are obvious signs of handling and/or damage caused by the customer or for reasons beyond SAB's control, the withdrawal will be automatically rejected, and the customer will be responsible for removing the goods from our warehouse within a maximum period of 30 days after receipt of the goods and subsequent communication by SAB via email.
In the event that the assessment is affirmative and you wish to replace the defective product with the same or similar characteristics, SAB will bear the cost of returning and resending the goods and you may choose the option of collecting them from your home or delivering them to the nearest post office.
In the event of the return, S.A.B. CALZADOS, S.L.U. shall fully reimburse the User the price of the Product, and in the event that he/she wants a purchase voucher, he/she shall be sent by e-mail a discount voucher for the full amount of the purchase for a single use.
If you have any questions, please contact us at hola@recykers.com.